All Systems Operational
Evolve IP Help Center
Operational
Authentication and User Management
Operational
Service Desk Portal
Operational
UCaaS
Operational
Telephony
?
Operational
Applications
?
Operational
Features
Operational
Collaboration
Operational
Evolve Teams
Operational
Recap
?
Operational
Evolve Messaging (SMS/MMS)
Operational
CCaaS (US)
Operational
Telephony
Operational
Applications
Operational
Features
Operational
Call Center Reporting
Operational
ECS
Operational
Data Warehouse
Operational
OSSmosis
Operational
Admin Portal
Operational
ECS Admin Portal
Operational
WaaS Management
?
Operational
DRaaS
Operational
ZT East
Operational
ZT West
Operational
VE East
Operational
VE West
Operational
Cloud Backup
Operational
DaaS 3
Operational
DaaS 3 Admin East
?
Operational
DaaS 3 Admin West
?
Operational
DaaS 2
Operational
DaaS 2 Admin East
?
Operational
DaaS 2 Admin West
?
Operational
IaaS
Operational
RMM
Operational
Virtual Data Center Admin East
?
Operational
Virtual Data Center Admin West
?
Operational
Clearlogin
Operational
User Dashboard
Operational
Admin Console
Operational
Clearlogin Directory
Operational
Password Manager
Operational
AWS cloudfront
Operational
Sync
Operational
Web Interface
Operational
Storage
Operational
Sync Service
Operational
Network
Operational
DNS
?
Operational
NTP
?
Operational
Cloud Connect East
?
Operational
Cloud Connect West
?
Operational
Internet East
Operational
Internet West
Operational
Cloud Firewall East
Operational
Cloud Firewall West
Operational
Hosted Exchange
Operational
HEX East
Operational
Workspaces
Operational
Vetanium
Operational
blueprintCLOUD
Operational
continuumCLOUD
Operational
dvmCLOUD
Operational
Managed IT Server
Operational
Data Center Core Services
Operational
Cleveland, OH
Operational
Minneapolis, MN
Operational
Norristown, PA
Operational
Philadelphia, PA
Operational
Las Vegas, NV
Operational
Amsterdam, Netherlands
Operational
Delft, Netherlands
Operational
London, UK
Operational
Northamptonshire, UK
Operational
Third Party Cloud Services
Operational
Unity (Licensing)
Operational
Unity (Chat)
Operational
Trend Micro Worry Free Portal
Operational
Tenfold CRM Platform
Operational
Client Training Center
Operational
Data Warehouse
Operational
Snowflake Snowflake Data Warehouse (Database)
Operational
Snowflake Snowpipe (Data Ingestion)
Operational
Snowflake Replication
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Clearlogin API Maintenance
Sep 16, 2024 20:00-21:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/16/2024 8:00 PM EST
End: 9/16/2024 9:00 PM EST
Duration: 1 Hour
Purpose: Adding support for future additional API functionality needs.
Impact: No downtime should occur during the upgrade.
Required user actions: N/A
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 30, 2024 - 11:53 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/16/2024 8:00 PM EST
End: 9/16/2024 9:00 PM EST
Duration: 1 Hour
Purpose: Adding support for future additional API functionality needs.
Impact: No downtime should occur during the upgrade.
Required user actions: N/A
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 30, 2024 - 11:53 EDT
PHL DaaS Provider Upgrade
Sep 16, 2024 22:00 - Sep 17, 2024 02:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/16/2024 10:00 PM EST
End: 9/17/2024 2:00 AM EST
Duration: 4
Purpose: Evolve IP Engineers will be upgrading the DaaS service provider infrastructure in PHL in preparation for customer tenant upgrades to follow.
Impact: During upgrade connections to existing desktops will be usable but tasks in the customers admin portal will not. Examples: Assignment Increases, new assignment creation, power actions, etc.
Required user actions: No user actions are required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 03, 2024 - 10:38 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/16/2024 10:00 PM EST
End: 9/17/2024 2:00 AM EST
Duration: 4
Purpose: Evolve IP Engineers will be upgrading the DaaS service provider infrastructure in PHL in preparation for customer tenant upgrades to follow.
Impact: During upgrade connections to existing desktops will be usable but tasks in the customers admin portal will not. Examples: Assignment Increases, new assignment creation, power actions, etc.
Required user actions: No user actions are required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 03, 2024 - 10:38 EDT
Session Border Controller (SBC) SSL Maintenance US
Sep 16, 2024 23:00 - Sep 17, 2024 00:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Aug 09, 2024 - 11:45 EDT
Aug 09, 2024 - 11:45 EDT
Scheduled -
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/16/2024 11:00 PM EST
End: 9/17/2024 12:00 AM EST
Duration: 1 hour
Purpose: Routine Maintenance to update expiring SSL certificates on Voice Session Border Controllers (SBC)
Impact: Maintenance requires that the system be switched to a redundant unit which will cause active TCP connections to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Aug 06, 2024 - 10:38 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/16/2024 11:00 PM EST
End: 9/17/2024 12:00 AM EST
Duration: 1 hour
Purpose: Routine Maintenance to update expiring SSL certificates on Voice Session Border Controllers (SBC)
Impact: Maintenance requires that the system be switched to a redundant unit which will cause active TCP connections to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Aug 06, 2024 - 10:38 EDT
LAS DaaS Provider Upgrade
Sep 18, 2024 22:00 - Sep 19, 2024 02:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/18/2024 10:00 PM EST
End: 9/19/2024 2:00 AM EST
Duration: 4
Purpose: Evolve IP Engineers will be upgrading the DaaS service provider infrastructure in LAS in preparation for customer tenant upgrades to follow.
Impact: During upgrade connections to existing desktops will be usable but tasks in the customers admin portal will not. Examples: Assignment Increases, new assignment creation, power actions, etc.
Required user actions: No user actions are required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 03, 2024 - 10:39 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/18/2024 10:00 PM EST
End: 9/19/2024 2:00 AM EST
Duration: 4
Purpose: Evolve IP Engineers will be upgrading the DaaS service provider infrastructure in LAS in preparation for customer tenant upgrades to follow.
Impact: During upgrade connections to existing desktops will be usable but tasks in the customers admin portal will not. Examples: Assignment Increases, new assignment creation, power actions, etc.
Required user actions: No user actions are required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 03, 2024 - 10:39 EDT
BaaS LAS Server Migration
Sep 19, 2024 10:00-16:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/19/2024 10:00 AM EST
End: 9/19/2024 4:00 PM EST
Duration: 6h
Purpose: Evolve IP Engineers will be migrating the backend server that services BaaS LAS (baas-las.evolveip.net) to a new server.
Impact: During the maintenance window, all backup and restore operations in BaaS LAS (baas-las.evolveip.net) will be unavailable. Any jobs that were interrupted at the start of the maintenance, or any jobs that were scheduled to run during the maintenance, will be retried at the conclusion of the server migration. This maintenance is being performed during business hours to reduce impact on scheduled nightly backups.
Required user actions: No user interaction is required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 30, 2024 - 11:53 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/19/2024 10:00 AM EST
End: 9/19/2024 4:00 PM EST
Duration: 6h
Purpose: Evolve IP Engineers will be migrating the backend server that services BaaS LAS (baas-las.evolveip.net) to a new server.
Impact: During the maintenance window, all backup and restore operations in BaaS LAS (baas-las.evolveip.net) will be unavailable. Any jobs that were interrupted at the start of the maintenance, or any jobs that were scheduled to run during the maintenance, will be retried at the conclusion of the server migration. This maintenance is being performed during business hours to reduce impact on scheduled nightly backups.
Required user actions: No user interaction is required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 30, 2024 - 11:53 EDT
Upgrade ECS to Release 2024.9
Sep 22, 2024 02:00-06:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/22/2024 2:00 AM EST
End: 9/22/2024 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2024.9
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 27, 2024 - 10:52 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/22/2024 2:00 AM EST
End: 9/22/2024 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2024.9
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 27, 2024 - 10:52 EDT
Clearlogin ECS Authentication Maintenance
Sep 24, 2024 19:00-20:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/24/2024 7:00 PM EST
End: 9/24/2024 8:00 PM EST
Duration: 1 Hour
Purpose: This maintenance is to improve backend functions for improved stability.
Impact: Customers should not experience any downtime, as the transition will be seamless.
Required user actions: None.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 13, 2024 - 13:09 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/24/2024 7:00 PM EST
End: 9/24/2024 8:00 PM EST
Duration: 1 Hour
Purpose: This maintenance is to improve backend functions for improved stability.
Impact: Customers should not experience any downtime, as the transition will be seamless.
Required user actions: None.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 13, 2024 - 13:09 EDT
ECS migration to a new file server
Sep 29, 2024 02:00-06:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/29/2024 2:00 AM EST
End: 9/29/2024 6:00 AM EST
Duration: 4 hours
Purpose: ECS system will be migrated to use a new cluster of file servers in order to increase the system reliability and redundancy
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: No actions required
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 27, 2024 - 10:51 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/29/2024 2:00 AM EST
End: 9/29/2024 6:00 AM EST
Duration: 4 hours
Purpose: ECS system will be migrated to use a new cluster of file servers in order to increase the system reliability and redundancy
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: No actions required
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Aug 27, 2024 - 10:51 EDT
Zerto Software Upgrades for DRaaS in PHL Datacenter
Oct 7, 2024 09:30-16:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 10/7/2024 9:30 AM EST
End: 10/7/2024 4:30 PM EST
Duration: 7 hours
Purpose: Zerto software upgrades are being performed to provide the latest software enhancements.
Impact: During this maintenance window, access to the Zerto Self Service Portal (ZSSP) will be unavailable and VPG replication will be interrupted.
Creation/Editing of VPGs and failover functionality will be unavailable during this upgrade.
Once the upgrade completes, VPG replication will resume as normal.
Required user actions: Should you require a DR failover during this time window, please reach out to EvolveIP support to ensure the platform is ready for failover activity.
For customers with on-premise ZVM installs, please do not attempt to perform Zerto upgrades during this same window. Please leave your Zerto installation online and available so our recovery site may synchronize with yours when the upgrade completes.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 13, 2024 - 13:09 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 10/7/2024 9:30 AM EST
End: 10/7/2024 4:30 PM EST
Duration: 7 hours
Purpose: Zerto software upgrades are being performed to provide the latest software enhancements.
Impact: During this maintenance window, access to the Zerto Self Service Portal (ZSSP) will be unavailable and VPG replication will be interrupted.
Creation/Editing of VPGs and failover functionality will be unavailable during this upgrade.
Once the upgrade completes, VPG replication will resume as normal.
Required user actions: Should you require a DR failover during this time window, please reach out to EvolveIP support to ensure the platform is ready for failover activity.
For customers with on-premise ZVM installs, please do not attempt to perform Zerto upgrades during this same window. Please leave your Zerto installation online and available so our recovery site may synchronize with yours when the upgrade completes.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 13, 2024 - 13:09 EDT
Zerto Software Upgrades for DRaaS in LAS Datacenter
Oct 9, 2024 09:30-16:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 10/9/2024 9:30 AM EST
End: 10/9/2024 4:30 PM EST
Duration: 7 hours
Purpose: Zerto software upgrades are being performed to provide the latest software enhancements.
Impact: During this maintenance window, access to the Zerto Self Service Portal (ZSSP) will be unavailable and VPG replication will be interrupted.
Creation/Editing of VPGs and failover functionality will be unavailable during this upgrade.
Once the upgrade completes, VPG replication will resume as normal.
Required user actions: Should you require a DR failover during this time window, please reach out to EvolveIP support to ensure the platform is ready for failover activity.
For customers with on-premise ZVM installs, please do not attempt to perform Zerto upgrades during this same window. Please leave your Zerto installation online and available so our recovery site may synchronize with yours when the upgrade completes.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 13, 2024 - 13:10 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 10/9/2024 9:30 AM EST
End: 10/9/2024 4:30 PM EST
Duration: 7 hours
Purpose: Zerto software upgrades are being performed to provide the latest software enhancements.
Impact: During this maintenance window, access to the Zerto Self Service Portal (ZSSP) will be unavailable and VPG replication will be interrupted.
Creation/Editing of VPGs and failover functionality will be unavailable during this upgrade.
Once the upgrade completes, VPG replication will resume as normal.
Required user actions: Should you require a DR failover during this time window, please reach out to EvolveIP support to ensure the platform is ready for failover activity.
For customers with on-premise ZVM installs, please do not attempt to perform Zerto upgrades during this same window. Please leave your Zerto installation online and available so our recovery site may synchronize with yours when the upgrade completes.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 13, 2024 - 13:10 EDT
ECS Production Platform OS Patching
Nov 10, 2024 01:00-15:00 EST
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 11/10/2024 1:00 AM EST
End: 11/10/2024 3:00 PM EST
Duration: 14h
Purpose: Evolve IP will perform standard OS patching on the ECS platform.
Impact: Customers may experience a brief outage when services are failed over in ECS.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 13, 2024 - 13:10 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 11/10/2024 1:00 AM EST
End: 11/10/2024 3:00 PM EST
Duration: 14h
Purpose: Evolve IP will perform standard OS patching on the ECS platform.
Impact: Customers may experience a brief outage when services are failed over in ECS.
Required user actions: None
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Sep 13, 2024 - 13:10 EDT