Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 10, 2024 - 09:05 EDT
Scheduled
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 9/10/2024 9:00 AM EST End: 9/10/2024 12:00 PM EST Duration: 3h Purpose: Evolve IP Engineers will be updating the Veeam Cloud Connect and Veeam Agent infrastructure to the latest version. Impact: This update will be applied during business hours in order to minimize the impact on scheduled backup jobs. During the maintenance window, backup and recovery operations will not be available.
This update impacts customers utilizing Veeam Cloud Connect and Veeam Physical Agent backups.
Customers utilizing Infrastructure Backup as a Service will not be impacted. Required user actions: Retry any interrupted backup jobs or allow them to run on their normal schedule. Evolve IP will not be able to retry interrupted jobs, as they are customer managed.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted Sep 09, 2024 - 12:37 EDT
This scheduled maintenance affected: DRaaS (VE East, VE West).